Tickets

Listar Tickets

Lista tickets da empresa relacionados à chave de acesso.

GET
/v1.1/tickets

Query Parameters

apiKey*string

Chave de acesso da empresa. Encontrada na aba BI de Minha Empresa.

page*integer

Número da página (inicia em 1)

workspaceId?integer

ID do Workspace para filtro

squadId?integer

ID do Squad para filtro

createdFrom?string

Data de criação inicial (AAAA-MM-DD)

Formatdate
createdTo?string

Data de criação final (AAAA-MM-DD)

Formatdate
ResolvedDateFrom?string

Data/hora de conclusão inicial (AAAA-MM-DDTHH:mm:ss)

status?integer

0=Todos, 1=Em atendimento, 2=Aguardando solicitante, 3=Resolvido, 9=Cancelado (padrão: 1)

Value in0 | 1 | 2 | 3 | 9
iterations?integer

Informar '1' para retornar o histórico de etapas do ticket

Value in1

Response Body

application/json

application/json

application/json

application/json

curl -X GET "https://api.ekyte.com/v1.1/tickets?apiKey=xxxxxxxxxxxxxxx&page=1"
{
  "error": null,
  "data": [
    {
      "id": 0,
      "subject": "string",
      "link": "string",
      "workspaceId": 0,
      "workspace": "string",
      "status": 0,
      "createdIn": "2019-08-24T14:15:22Z",
      "expectDueDate": "2019-08-24T14:15:22Z",
      "priority": 0,
      "priorityGroup": 0,
      "source": 0,
      "type": 0,
      "concludedIn": "2019-08-24T14:15:22Z",
      "reopenCount": 0,
      "createdById": "string",
      "createdBy": "string",
      "requesterById": "string",
      "requesterBy": "string",
      "executorId": "string",
      "executor": "string",
      "executorEmail": "string",
      "phaseId": 0,
      "phase": "string",
      "actualTime": 0,
      "timeFirstResponse": 0,
      "iterations": 0,
      "ticketIteration": [
        {
          "field": "string",
          "from": "string",
          "to": "string",
          "when": "2019-08-24T14:15:22Z",
          "action": "string"
        }
      ]
    }
  ],
  "paging": {
    "currentPage": {
      "size": 0,
      "number": 0
    },
    "totalCollectionSize": 0,
    "totalPages": 0
  }
}
{
  "error": {
    "id": "string",
    "message": "string",
    "details": "string",
    "code": "string"
  },
  "data": null
}
{
  "error": {
    "id": "string",
    "message": "string",
    "details": "string",
    "code": "string"
  },
  "data": null
}
{
  "error": {
    "id": "string",
    "message": "string",
    "details": "string",
    "code": "string"
  },
  "data": null
}